- What is Alliance Callback?
Alliance Callback is a call re-origination company and premier international
discount telecommunications provider, offering connections of superior clarity
and reliability at a discount of up to 90% in comparison to the rates of local
telephone companies, calling card services and hotels.
- What is Call Re-Origination?
Call re-origination is a method through which callers anywhere in the world are able to access a U.S.
telephone line and rates far lower than those available in most foreign countries.
Callers place a 'trigger call' to a computer in the US and hang up after the first ring, thereby
avoiding a charge for the international call. The computer immediately returns the call, providing
a US telephone line. The caller can then place a call to anywhere in the world.
- How low are Alliance Callback rates?
Alliance Callback offers the lowest rates available anywhere for most of your
international connections. Our customers save between 50% and 90% on their international
phone bills by using Alliance Callback instead of local providers, hotels, pay phones, and US
calling card services.
- How do I use Alliance Callback?
You are given a personal 'trigger number' that is used to initiate a call. Simply dial the number,
let it ring once, and hang up, you are not charged for the incomplete call. The Alliance Callback
computer instantly returns your call, providing you with a US telephone line for placing multiple calls
at low callback rates.
- Does Alliance Callback offer voice prompts in languages other than English?
Yes. Alliance Callback offers the flexibility of voice prompts in 10 languages. You can always change
the language in which the voice prompt is to be aired.
- What about customer service?
Alliance Callback takes pride in staffing its Customer Service Department with efficient,
knowledgeable, and friendly international telecommunications professionals 24 hours a day.
- How do I set up a callback account?
To set up a Alliance Callback account, simply complete the standard application form online
or fax it to Alliance Callback at 1.212.813.2085, or mail the application to: 2671 A Eglinton Ave. E, Suite 270, Scarborough, Ontario M1K 2S2, Canada.
- How do I request an application and additional service information?
Call the Alliance Callback Sales Department 24 hours a day at 1.212.838.1235.
You may request materials via e-mail at firstname.lastname@example.org or access the application
form and comprehensive information on Alliance Callback by visiting our
World Wide Web site at www.alliancecall.com.
- How do I pay for callback services?
You can pay for callback services by credit card, bank transfers, cash prepayment, or check (in US dollars to be drawn on a US bank account).
- How much does it cost to initiate callback services?
There is NO initiation/setup fee, NO annual fee and NO monthly fee.
- Is touch-tone service required?
No. You can use a compact tone dialer (at most electronic stores).
- Can I keep my current long-distance carrier?
Yes. Use callback for international calls where it will save you money; use your current carrier for domestic long-distance calls.
- Is callback service legal?
Yes. A June 1995 FCC ruling stated that callback operates completely within the domestic and international laws. The FCC has since granted Alliance Callback authority to operate as a common carrier in providing telephone resale services between the United States and international destinations.
- Can I use callback to call any country in the world?
Yes. Callback can be used to call anywhere in the world.
- Can I use callback for faxes and modems?
Yes. Our system is compatible with voice, fax, data, cellular, hotels, PBX, PABX, CENTEX, Key Systems, and virtually any environment.
- In what time increments does callback bill calls?
30 second minimum charge per call, 6 second intervals billing. This represents an extra savings of 10-15% when compared to full-minute charges.
- How are calls billed to my callback account?
You will get a monthly bill with a summary of your service, balance and payments, and also an itemized list of calls, with Place Called, Number Called, Date, Time and Duration.
- Do I have to pay for incomplete or unconnected calls?
No, we do not bill for incomplete calls(busy / no answer).
- How long does the Callback System take to be activated?
Alliance Callback will contact you within 24 hours or 1 business days after your completed application is received. Your account is automatically activated as soon as you receive your access numbers.
- Does your system work with PBXs?
Yes. The system can call back to a switchboard or an automated machine.